Last checked: 27/08/24
This policy governs the use of your data by NorwichPrinters.co.uk (Rock Solid Graphics Limited) or one of its subsidiaries or affiliates (“we/us/our”) in connection with your use of the website (the “Site”).
By using the Site, you are considered to have read and accepted this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please refrain from using the Site.
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on the Site.
A. We collect information to process your order, address your queries, enhance your online experience, provide you with information you have expressed interest in, and for record-keeping purposes. We are committed to protecting your privacy and will use your information in accordance with the Data Protection Act 1998.
B. You have the option at login to opt out of receiving marketing information from us, our business partners, or selected third parties. You may also tag your account as non-marketable to prevent your data from being shared with third parties.
C. You can change these options at any time by editing your account details or contacting customer services via email.
A. When you log in, we collect your name, address, telephone number, email address, username, and password. This provides us with default details for processing your order and establishes security (so your account details, designs, and order history are password protected).
B. To assist you in selecting the right product and design for your purpose or business, we may ask you to make choices and selections. Only the design details are collected if you choose to save them or place an order.
C. When you place an order, we assign you a customer number, capture your order details, invoicing address, shipping address, and credit card details to process and fulfil your order. Invoicing and shipping addresses are retained for future use, so you do not need to re-enter them. Order details are retained so you can view your order history.
D. You acknowledge that certain services provided on the Site may be delivered by third-party service providers rather than us (for example, see section 8 below). You consent to us transferring your information to such third-party service providers for the purposes of handling your queries, processing orders, and maintaining records.
E. When you enter credit card details, you are communicating over a secure link with PayPal (or another financial system as may be used from time to time). They retain details of the credit card transaction. You must enter your details for each purchase for security reasons.
F. To assist you with your promotions and marketing and tailor our service to your needs, we may ask you for feedback about your business and any information you may require. Providing this information is optional. All this data will be stored to help us effectively meet your needs.
G. You have the right to request a copy of the information we hold about you at any time by contacting us. We may charge a small fee for this service.
H. You consent to us (and our representatives) disclosing your information to third parties: (i) if we are required to disclose or share your information to comply with any legal obligation or to enforce our Terms of Use or any other contract with you, or to protect the rights, property, or safety of our customers, ourselves, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction; and (ii) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site.
What are cookies?
We use cookies to personalise your experience on the Site and to remember you when you return. Cookies are small data packets stored by your browser on your computer’s hard drive to identify you and help us keep track of your basket contents. Your browser may have a feature to disable cookies, or you can delete them if you wish; however, this may limit your ability to use some features of the Site.
Please note that cookies cannot harm your computer. We do not store personally identifiable information, such as credit card details, in cookies we create, but we do use encrypted information gathered from them to improve your experience on the Site. For example, cookies help us identify and resolve errors and suggest relevant products while you are browsing. Each browser is different, so please refer to the 'Managing cookies' information below for your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
We provide this information as part of our initiative to comply with recent EU e-Privacy legislation and to ensure transparency regarding your privacy when using our website.
Further Information About Cookies
To learn more about cookies and how to manage them, visit aboutcookies.org (opens in a new window – please note that we cannot be responsible for the content of external websites).
Third-Party Cookies
When you visit NorwichPrinters.co.uk, you may notice some cookies that are not related to NorwichPrinters.co.uk. If you visit a page with embedded content from third parties, such as Google, you may receive cookies from these websites. We do not control the settings of these cookies, so we recommend checking the third-party websites for more information about their cookies and how to manage them.
If you choose to 'share' NorwichPrinters.co.uk content with friends through social networks like Facebook and Twitter, you may receive cookies from these websites. We do not control the settings of these cookies, so please check the third-party websites for more information.
Managing Cookies
If cookies are not enabled on your computer, your shopping experience on our website may be limited to browsing and researching; you will not be able to add products to your basket or purchase them.
To Enable Cookies
If you’re unsure about the type and version of web browser you use to access the internet:
For PCs: Click on ‘Help’ at the top of your browser window and select the ‘About’ option.
For Macs: With the browser window open, click on the Apple menu and select the ‘About’ option.
How to Check Cookies Are Enabled for PCs
Google Chrome
Microsoft Internet Explorer 6.0, 7.0, 8.0
Mozilla Firefox
Safari
How to Check Cookies Are Enabled for Macs
Microsoft Internet Explorer 5.0 on OSX
Safari on OSX
Mozilla and Netscape on OSX
Opera
All Other Browsers
Banner Advertising on Other Websites
This type of advertising is designed to provide you with a selection of products based on what you’re viewing on NorwichPrinters.co.uk. The adverts may highlight alternative styles and colours, as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, in the ‘What are cookies?’ section above.